INTRODUCTION

Solution Delivery Life Cycle (SDLC) supports end-to-end processes and standards for developing and implementing technology solutions at KP. The mySDLC portal provides many crucial information and resources across all IT employees

WHAT IS SDLC?

PROJECT MANAGER

SOLUTION CONSULTANT

ARCHITECT

IT MANAGER

…

Visual design, UI design guidelines, Design Validations

MY ROLE

Figma, Adobe Creative Suites, Microsoft SharePoint

Tools

1 content designer, 1 developer, 1 project manager, 1 IT consultant

THE TEAM

May - August 2022

TIMELINE

THE PROBLEM

of IT employees said that they spent more than 5 minutes looking for the documents or resources that they need

successfully look for the right items

87%

THE SOLUTION

The Process

WHAT DO THE USERS SEE?

  1. Lack of visual hierarchy

  2. Hard to differentiate between the pages

  3. A lot of tell me, not enough of show me

  4. Mental overload or burden

  5. Mismatch between the system and what are familiar

Overview of the current experience

WHAT DID THE USERS SAID

“Clunky, tough to navigate certain documentation, not intuitive”
“The design is not coherent.. they look completely different from other internal portals”
“Every time I’m in the portal, I spent more time than I should.”
“I just want to get what I want and leave the portal.”

52

IT employees were interviewed

1500+

interview hours

WHAT DID WE LEARN?

Users are expecting ease-of-use when they are in the portal, but currently, the portal is serving the opposite purpose.

FROM NEEDS TO SOLUTION

HOW MIGHT WE

create a minimal and
consistent user experience across mySDLC portals,
even with the constraints of
Microsoft Sharepoint?

  • Having a standardized visual design system helps users to confirm their expectations

  • Providing a clear and obvious search bar, and make resources easily findable; don’t bury them underneath a thousand sub-sections

  • Avoid bombarding users with too much information. Identify areas to keep text concise with the help of visuals

  • offer alternatives to help users when they are stuck and need help

DESIGN PRINCIPLES

TESTING + IMPROVEMENTS

3 major improvements in my design

Based on various feedback from the team and testing with 5 users, I continually iterated my design over the span of 3 weeks with 3 major improvements:

  1. Most of the users mentioned that the drop-down feature requires them to take an extra step to look for the project type.

  2. In addition, users would not know which document belongs to which project type when they select more than one project management methodology.

Removing the drop-down feature

Based on the testing, 5 out of 5 users mentioned that they want to know at which phase of the project they should complete after they have found the document that they desire.

Replacing the category column to when to complete information

Upon the testing result, users want to know/learn more about documents when they are looking for deliverables, especially when they feel they are unsure.

Adding description of each document to provide more context

THE FINAL DESIGN

THE IMPACT

prefer without the drop-down function as it requires an extra step

said when to complete is more important than the category of the deliverables

of the users could find the deliverable document.

mentioned that description for each document helps find the right deliverable

95%

All the users spend average of

1 min

LESSON LEARNED

Challenges we face

Actions we took

Starting the design without the research
can be challenging

Reach out to the stakeholders who were involved in the research

Conflicts can arise among when there are different expertise

Communicate by actively listening to others, and share what you think is right!

Constraints restrict what we can/want
do in design

Not following or sometimes derail from the standardized design process

Every project and its need is different, adapt with changes and embrace uncertainties

Reframe constraints into resources, they are clue to opportunities

THE STYLE GUIDE